Refund Policy
Happiness Guarantee
If for any reason you're not happy with your purchase, please let us know as soon as possible. We offer a full money-back guarantee for all online purchases.
It's ok if you changed your mind. These things happen.
If the product is faulty, we will refund your money or send you a new item - your choice.
If you purchased the wrong size or we sent the wrong item, we'll swap it over no questions asked.
If for any other reason you are not satisfied. We will aim to resolve the issue as soon as possible.
Refunds & Exchanges
To start the process, please send us an email with the following information:
- Your name
- Order number
- The issue (faulty product, wrong size)
- What you'd like (exchange or refund)
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Your money will be refunded by the same method you paid for it. This may take between 5 and 14 business days, depending on your payment method.
NOTE: Unfortunately, we cannot accept returns on sale items or gift cards.
Contact Us
If you have any questions, please don't hesitate to contact us.
DGN
Dont Go Naked is a fashion brand created with the vision of making style effortless, modern, and wearable for young adults. We focus on designing pieces that balance trend-driven aesthetics with everyday comfort, ensuring our collections feel both elevated and approachable.
Our mission is simple: to inspire confidence through clothing. Every piece is thoughtfully designed to be versatile, flattering, and timeless, while still capturing the fun, playful energy at the heart of our brand.
At dont go naked, we believe getting dressed should be exciting, empowering, and never complicated. We’re here to provide clothing that helps you express yourself with ease, because fashion should always feel like you.
After all, life’s too short to blend in—so don’t go naked.
Terms and Conditions
Welcome to Dont Go Naked! Our goal is to make your shopping experience seamless, enjoyable, and safe. Please take a moment to read through our policies.
Shipping
Orders are typically processed within 10-15 business days as our orders are made in house and we work on a 'made to order' basis.
Standard shipping times may vary depending on location. Domestic orders usually arrive within 5–10 business days. International shipping may take 10–20 business days.
Once your order has shipped, you will receive a confirmation email with tracking information.
Returns & Exchanges
We want you to love your purchase! If you’re not completely satisfied, you can return or exchange items within 14 days of receiving your order.
Items must be unworn, unwashed, and in their original condition with tags attached.
Final sale items are non-returnable.
To initiate a return or exchange, please contact us at dontgonaked@gmail.com. Customers are responsible for return shipping costs unless the item was defective or incorrect.
Refunds
Refunds will be processed to the original payment method once the return has been received and inspected.
Please allow 5–10 business days for the refund to appear in your account after approval.
Payment
We accept major credit/debit cards and PayPal.
All payments are processed securely through our payment gateway.
Privacy
Your privacy is important to us. We do not sell or share your personal information with third parties.
For more details, see our full Privacy Policy.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of receiving your order with a photo of the item. We will arrange a replacement or refund as quickly as possible.
Contact Us
For any questions regarding your order, our policies, or anything else, you can reach us at dontgonaked@gmail.com. We aim to respond within 24–48 hours.